FAQ

Our standard Pantone ink colors are:

  • Black
  • Reflex Blue
  • Process Blue
  • Red (Pantone 185)
  • Burgundy (Pantone 201)
  • Green (Pantone 347)
  • Dark Green (Pantone 356)
  • Fox Gray (Pantone 423)
  • Brown (Pantone 464)
  • Brown (Pantone 469)
  • Orange (Pantone 021)
  • Orange (Pantone 165)
  • Yellow (Pantone Yellow)
  • Turquoise (Pantone 320)
  • Violet (Pantone Violet)
  • Purple (Pantone 267)
  • Purple (Pantone Purple)
  • Rhodamine Red
  • Silver (Pantone 877)
  • Gold (Pantone 873)

Other Pantone inks are available with a custom ink charge of $35.

Production and turnaround times vary depending on your projects exact specifications, but here are some general guidelines to set expectations: 

  • 91% of offset/thermography jobs are printed within 72 hours of art approval.
  • Four color process printing typically takes between 5-7 days from artwork approval.
  • One color carbonless form printing with print-ready art can be turned around in 48 hours or less.

We request high resolution, Pantone correct files to achieve the best results. PDF’s are optimal, but we can work with most digital files.

We are proactive and committed to getting your art where it needs to be to produce a high quality image. 

Submitted files should meet the following requirements:

  • PDF, AI, and PSD files preferred
  • 300 dpi resolution or better
  • Pantone spot colors required in file
  • CMYK files required for digital and four color process printing

If your design has a bleed, we recommend a .125″ bleed past the cut line.

If your design contains a border, allow .25″ inside each cut line for optimal results. 

Yes! Submit your order here or by clicking the Place Order button in the lower right section of the footer. 

Proofs are available upon request. 

If the job has not entered production, we may be able to change the artwork without any additional costs.    

If plates have been prepared, a charge of $20 per plate will be assessed. Please check with your Up North representative should the issue arise. 

Yes! Up North offers great pricing on supplied stock jobs and will do what it takes to help you get your paper into our hands and on our presses.

We accept stock drop offs and shipments from all paper houses. We also shuttle daily to Lindenmeyr/Lewis in Carol Stream, IL and can pick up your supplied stock there to save you the hassle and expense of getting it  to us on your own.

We offer UPS shipping. Third party, blind, and expedited shipping options available. 

Up North can also ship using your UPS number for a small handling fee. 

For new customers, payment is due at time of delivery.

For customers with and established order history and approved credit, we offer net payment terms. 

Download a credit application here.   

Download a credit application here and contact customer service to set up your account.

Every order is assigned a reorder number that can be referenced to print an exact repeat of the job at a later date. Just submit the reorder number and we’ll take care of the rest!